Refund Policy.

Effective date: July 17, 2026

This Refund Policy explains how deposits, payments, and cancellations are handled for filmmaking, videography, and editing Services booked through joaogilfilms.com, provided by João Gil Ramos, operating as João Gil Films. It forms part of the Terms of Service.

1. Deposits

A deposit is required to confirm and hold your date. Once paid, the deposit is non-refundable, as it reserves that date exclusively for your project and means other bookings for that date are turned down.

2. Cancellations by the Client

If you cancel more than 30 days before the agreed date, only the deposit is forfeited and no further payment is owed. If you cancel within 30 days of the agreed date, the full project fee remains due, since the date can no longer reasonably be rebooked.

3. Rescheduling

If you need to change the date, let me know as early as possible. One reschedule is offered free of charge, subject to availability. Requests made with less than 7 days' notice, or further reschedules, may be treated as a cancellation under section 2.

4. Cancellations by João Gil Films

If I need to cancel a booking, you will receive a full refund of any amount already paid, including the deposit, or the option to reschedule to a new date — whichever you prefer.

5. Weather & Force Majeure

For outdoor or weather-dependent projects, if conditions make filming unsafe or unworkable, we will reschedule to the next available date at no extra cost rather than issue a refund. The same applies to other circumstances beyond reasonable control (illness, accidents, or similar emergencies).

6. After Filming Has Taken Place

Once filming for a project has taken place, the Service has been delivered and no refund applies to that portion of the project fee, regardless of when final edited deliverables are sent.

7. Editing & Delivery Issues

If there is a genuine issue with the final deliverables (e.g. a technical error or a deliverable that does not match what was agreed), get in touch and I will work with you to fix it — through revisions or, where that is not possible, a partial refund reflecting the affected part of the project.

8. How to Request a Refund

To request a refund or discuss a cancellation, email joaogil.films@gmail.com with your booking details. Approved refunds are returned using the original payment method.

9. Changes to This Policy

This Refund Policy may be updated occasionally. Any changes will be posted on this page with a new effective date, and will not affect bookings already confirmed under the previous terms.

10. Contact

Questions about this policy can be sent to joaogil.films@gmail.com.

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